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TERMS & CONDITIONS
RETURN AND REFUND POLICY
Thank you for shopping at Route2Health®. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
TERMS
Definitions
• The Company (referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement) denotes Route2Health®.
• Goods denote the products available for purchase on the Service.
• Orders signify a request made by You to purchase Goods from Us.
• Service pertains to the Website.
• Website indicates Route2Health®, which can be accessed from https://route2health.ae/
• You refers to the individual accessing or using the Service, or the company, or other legal entity on whose behalf such individual is accessing or using the Service, as applicable.
RETURNS
Conditions for Returns
For Goods to qualify for a return, ensure the following criteria are met:
• The purchase of Goods occurred within the last 3 days.
• The Goods are in their original packaging.
The subsequent Goods are not eligible for return:
• Goods customized or clearly personalized to Your specifications.
• Goods where one or more products have been opened or their original packaging is tampered with.
• Goods not purchased by You and lacking a receipt.
We retain the right to decline returns of any merchandise that fails to satisfy the aforementioned return conditions at our discretion.
RETURNS
Returning Goods
Damaged or defective items can be returned within two weeks. Refund will be applicable after we received item and inspected.
Contact customer support for any issue at info@route2health.ae or chat with live agent.
DEFINITIONS
Interpretation
The meanings of words with capitalised initial letters are defined under the following conditions: the following definitions must have the same meaning whether they appear in the singular or plural.
ORDER RIGHTS
Your Order Cancellation Rights
The deadline for cancelling an Order is 24 hours from the date on which you ordered goods.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email: info@route2health.ae.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
RETURNS & REFUNDS
Contact Us
If you have any further questions about our Returns and Refunds Policy, please contact us:
• By email: info@route2health.ae
• By phone number: +971-4-3521999
